Frequently Asked Questions
Where do you ship?
We ship to the United States, Canada, the United Kingdom, Australia and New Zealand.
How much is shipping?
United States: free on every order.
Canada, United Kingdom, Australia, New Zealand: $9.99 flat rate, free on orders of $79 or more.
How long does delivery take?
Orders are processed within 1–3 business days, then delivered in 7–15 business days. You will receive a tracking number by email as soon as your order ships.
Will I pay import taxes or duties?
For orders outside the United States, local import taxes or duties may apply depending on your country's rules and are the customer's responsibility unless shown at checkout.
How can I track my order?
Use the tracking link in your shipping confirmation email, or sign in to your account to see your orders. If you cannot find it, email us your order number.
Can I cancel or change my order?
Yes, free of charge, as long as it has not shipped yet. Email us as soon as possible with your order number.
What is your return policy?
You have 30 days from delivery to return an unused item. See our Returns & Refunds Policy for details.
What if my item arrives damaged or defective?
Email us a photo within 30 days of delivery and we will send a replacement or a full refund, including return shipping.
Which payment methods do you accept?
Credit and debit cards, Shop Pay, Apple Pay and Google Pay. All payments are processed securely at checkout.
Are your devices medical devices?
No. Our products are designed for personal beauty, comfort and wellness use. They are not intended to diagnose, treat, cure or prevent any disease.
How can I contact you?
Email contact.orgezz@gmail.com or call +44 7458 164258. We reply within 48 hours.